Monthly Archives March 2013

For those of you who attended the London or Southampton SharePoint User Group, thanks so much for coming along and I sincerely hope you found it useful.

As promised, here is the link to the slide deck on SkyDrive.

There is a huge difference between incident management and problem management, and I still constantly come across people who get the two confused.

Without getting too technical an incident is something that can be easily resolved, if not resolved then worked around and it can be a recurring thing with a known resolution, and thats OK.  Many a SharePoint system runs fine with incidents regularly occuring, as long a you have a well trained support team and good support tooling.

Lots of connected incidents can usually be grouped into a problem and problems are much more serious when you have people who don’t clearly know the difference as you end up with scattergun approach to resolution where they try and deal with it...

I was recently asked an interesting question in response to Office 2013 going to RTM, and I thought it would be worth sharing my thoughts.

The question is “has anyone internal come up with a “key reasons” to upgrade”

2013 is a game changer, it’s moved the product firmly into the realms of holistic strategy and should be thought about in line with a wider services organisational strategy. If you didn’t already know this, then you need to start rethinking the market value of this product set. There is no one compelling reason to upgrade – there are many reasons, however it all depends on the client, their internal and external environment and what their roadmap looks like and how it can be influenced by people like us.

I’d be looking at better SaaS opportunities, ROI from lower...

Come and hear me speak about Project Management at the SharePoint User Group at Microsoft in London.  It’s free!

http://www.suguk.org/Event.aspx?id=5680099330

Ooooh! It’s like something new and shiny!

The boundaries for Office 365 for SharePoint 2013 plans,

• SharePoint Online for Office 365 Small Business
• SharePoint Online for Office 365 Mid-size Business
• SharePoint Online for Office 365 Enterprise, Education, and Government

Top notch information if you happen to be into this level of details, whihc I am and you really should be.

http://office.microsoft.com/en-us/office365-sharepoint-online-enterprise-help/sharepoint-online-software-boundaries-and-limits-HA102694293.aspx

I’m getting a little excited now about the Evolution conference in April.  The speaker list is immense and the topics being covered means that everyone attending will learn something.

If you happen to be going, please come and say hello.

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